FAQs
Shipping
How long does shipping take?
Standard shipping typically takes 7-10 business days. Expedited options are available at
checkout for faster delivery.
How much does shipping cost?
Shipping costs are calculated based on your location and the shipping method selected.
Standard shipping is expressed for orders over a specific amount.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to monitor
your package’s progress.
What should I do if my order arrives damaged or incorrect?
Please contact our customer service team via email within 48 hours of receiving your order,
and we will assist you in resolving the issue, either through replacement or refund.
Can I change my shipping address after placing an order?
No, you are not able to update your shipping information once your order has been placed.
Please make sure all shipping and billing information is correct upon initial entry.
Products
Are your products cruelty-free?
Yes, all of our products are 100% cruelty-free. We never test on animals.
Where are your products made?
Our products are proudly made in the USA, ensuring high-quality formulations and ethical
practices.
How should I store my skincare products to maintain their effectiveness?
in a cool, dry, dark place away from direct sunlight and temperature fluctuations.
Can I layer your products with other skincare brands?
Of course! While we advise using the full SkynnSynn collection for the ultimate fang-tastic
glow our products can be layered with other skincare brands as long as their ingredients react
well. A patch test is always recommended.